Privacy Policy

This Privacy Policy explains how HorrorHound collects, uses, and shares information when you visit our websites, purchase products or tickets, or use our digital services.

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1. Information We Collect

We may collect information you provide directly, such as:

• Contact information (name, email address, mailing address, phone number).
• Account information (login credentials and preferences).
• Order and transaction details (items purchased, tickets, shipping details, and related communications).
• Support requests and other messages you send us.

We may also collect certain information automatically, such as device/browser details, IP address, pages viewed, and approximate location derived from IP.

2. Cookies and Similar Technologies

We may use cookies and similar technologies to enable site functionality, remember preferences, understand usage, and improve performance. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

3. How We Use Information

We use the information we collect to:

• Provide, operate, and improve our websites and services.
• Process purchases, ticketing, shipping, and customer support.
• Send transactional messages (receipts, order updates, account notifications).
• Prevent fraud, secure our services, and enforce our terms.
• Comply with legal obligations.

4. Sharing of Information

We may share information with service providers that help us operate our business (e.g., payment processors, email delivery, analytics, and shipping providers), as needed to provide services to you. We may also share information if required by law, to protect our rights, or in connection with a business transaction (such as a merger, acquisition, or asset sale).

5. Payments

Payment transactions are handled by third-party payment providers. We do not store full payment card details on our servers. Your payment information is processed according to the payment provider’s policies and security standards.

6. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. Your Choices

You may update your account information and preferences where available. You can also control cookies through your browser settings. If you have questions about your information, contact us using the details below.

9. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date above reflects the latest revision. Continued use after changes become effective indicates acceptance of the updated policy.

11. Contact

Questions about this Privacy Policy? Please contact us via Contact Us or by mail at:
PO Box 710, Milford, OH 45150